Exceptional Experiences

Article 1 – General Information

• The present General Terms and Conditions of Sale govern all purchases from the SAS Parc Animalier d’Auvergne. No special condition, except if formally accepted in writing by the seller, may prevail over these General Terms and Conditions of Sale.

• The rules and regulations of the SAS Parc Animalier d’Auvergne are available for consultation. In the event of non-compliance with the Rules and Regulations or the Evacuation Plan, the staff is authorised to expell any offender without the possibility of appeal. Customers expelled in this context may in no case obtain reimbursement for purchases. The rules and regulations are available for consultation in Article 10 of this document.

• Capacity – Any customer of SAS Parc Animalier d’Auvergne recognises having the capacity to enter into the contract under the terms and conditions of sale presented below, that is to say of the age of legal majority and not under guardianship.

Article 2 – Order

The content of the offers proposed by the SAS Parc Animalier d’Auvergne is available to view on the website www.parcanimalierdauvergne.fr.

It should be noted that prices are divided into 3 categories depending on the age of the visitor:

– Visitors over the age of 9

– Visitors ages 3 to 9

– Visitors under the age of 3, who are given free entry to the park.

In order to present services to customers before purchase, in accordance with Article L 111-1 of the French Consumer Code, the SAS Parc Animalier d’Auvergne provides access to the main characteristics of its services on its website www.parcanimalierdauvergne.fr.. In addition, buyers are solely responsible for the choice and purchase of services. The Parc Animalier d’Auvergne reserves the right to modify or change the different services presented on its website without prior notice.

2.1. Services

2.1.1. Tickets:

– Nature Ticket full price: Ticket valid all year long under the pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr

– Nature Ticket reduced price: Ticket valid all year long under the pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr and reserved exclusively for children ages 3 to 9 on the date of the visit to the park. A form of ID will be requested at the entrance.

– Autumn/Winter Nature Ticket: Ticket valid only under the seasonal and pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr (the other part of the year is considered high season, falling under the scope of the full price Nature Ticket)

– Autumn/Winter Nature Ticket reduced price: Ticket valid only under the seasonal and pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr (the other part of the year is considered high season, falling under the scope of the full price Nature Ticket) and reserved exclusively for children ages 3 to 9 on the date of the visit to the park. A form of ID will be requested at the entrance.

– Nature Ticket disabled visitor: Ticket valid all year long under the pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr and with presentation of a disabled card at the entrance of the park.

These tickets are sold with the same pricing conditions both on our website and at the ticket office at the entrance of the park.

N.B.: The nature tickets nature listed above include a €1 donation that the SAS Parc Animalier d’Auvergne gives to projects for nature conservation in the wild. The park supports 16 projects around the world and in Auvergne.

2.1.2 Annual Passport

– Annual Passport visitor ages 10 and up: Annual passport valid for 1 year from date to date subject to the pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr. The passport with a photo will be requested on each visit to the park. A form of ID will be requested if the photo is missing.

– Annual Passport visitor ages 3 to 9: Annual passport valid for 1 year from date to date subject to the pricing conditions presented on the website of the SAS Parc Animalier d’Auvergne: parcanimalierdauvergne.fr. Reserved exclusively for children ages 3 to 9 on the date of purchase of the passport. The passport with a photo will be requested on each visit to the park. A form of ID will be requested if the photo is missing.

N.B.: The annual passports listed above includes a €2 donation that the SAS Parc Animalier d’Auvergne gives to projects for nature conservation in the wild. We support 16 projects throughout the world as well as in Auvergne.

2.1.3 Other services 

– Keeper for a day: Ticket for one person valid for one year from the date of purchase. Booking is mandatory. Following your purchase please send an email to  contact@parcanimalierdauvergne.fr to book the date for your visit. The maximum number of people per day is two. The duration of the activity is approximately 3 h. This activity is open to all persons over the age of 6. Minors must be accompanied by an adult (Duo keeper for a day). The pricing conditions are available on the website parcanimalierdauvergne.fr.

– Duo keeper for a day: Ticket for two persons valid for one year from the date of purchase. Booking is mandatory. Following your purchase, please send an email to contact@parcanimalierdauvergne.fr to book the date for your visit. The maximum number of people per day is two. The duration of the activity is approximately 3 h. This activity is open to all persons over the age of 6. Minors must be accompanied by a paying adult. The pricing conditions are available on the website parcanimalierdauvergne.fr.

– Family safari: Ticket for a maximum of four people valid for one year from the date of purchase. Booking is mandatory before purchase by email at: geraldine@parcanimalierdauvergne.fr. The purchase includes admission to the park. The duration of the activity is about 4 hr, available in the afternoon only depending on the opening hours of the park. This activity is open to all persons over the age of 3. Minors must be accompanied by a paying adult. The pricing conditions are available on the website parcanimalierdauvergne.fr.

– VIP day: Ticket for a maximum of four people valid for one year from the date of purchase. Booking is mandatory before purchase by email at: Geraldine@parcanimalierdauvergne.fr. The purchase includes admission to the park and lunch. The duration of the activity is approximately 6 hr. This activity is open to all persons over the age of 3. Minors must be accompanied by a paying adult. The pricing conditions are available on the website parcanimalierdauvergne.fr.

– VIP Weekend: Ticket for six people maximum valid for one year from the date of purchase. Booking is mandatory before purchase by email at: geraldine@parcanimalierdauvergne.fr. The purchase includes admission to the park and lunch. The duration of the activity is two full days depending on the opening hours of the park. This activity is open to all persons over the age of 3. Minors must be accompanied by a paying adult. The pricing conditions are available on the website parcanimalierdauvergne.fr.

– Private feedings with wolves and giraffes: Ticket to purchase the day of the visit to the park, €5 per person, limited to 15 persons per day for each activity. This activity is open to all persons over the age of 3. The activity lasts approximately 15 min. If the animals do not come to feed, a credit will be given to participants at reception for the amount of the private feeding that did not take place. Minors must be accompanied by a paying adult.

2.1.4. Holiday camp

Holiday camps are reserved for children between the ages of 10-12 / 13-15 according to the pricing conditions on the website. Holiday camps are divided based on age group. Booking is mandatory at: geraldine@parcanimalierdauvergne.fr. The camp includes half-board, without accommodation.

A holiday camp can accommodate 12 children maximum and 6 children minimum. If a minimum of 6 children do not register, SAS Parc Animalier d’Auvergne reserves the right to postpone or cancel the camp.

Payment is due only after approval from the educational department of the Parc Animalier d’Auvergne.

The pricing conditions are available on the website parcanimalierdauvergne.fr.

2.1.5. Unique holidays

Unique holidays are open to everyone ages 8 and up. Minors must be accompanied by a paying adult.  Available dates and times are indicated on the website parcanimalierdauvergne.fr. Booking is mandatory at: geraldine@parcanimalierdauvergne.fr. The activity includes half-board, without accommodation.

Unique holidays are open to groups of 12 people maximum and 6 people minimum. If a minimum of 6 people do not register, SAS Parc Animalier d’Auvergne reserves the right to postpone or cancel.

The pricing conditions are available on the website www.parcanimalierdauvergne.fr.

2.1.5. Up-close encounters

Activity for 2 persons maximum. The price per person includes admission to the park. The duration of the activity is approximately 30 minutes. Booking is mandatory at: geraldine@parcanimalierdauvergne.fr. Reservations must be made at least one month in advance before purchasing a ticket.

The pricing conditions are available on the website www.parcanimalierdauvergne.fr.

2.2. Effect of purchase

Purchases are binding and final for buyers and cannot be cancelled or modified.

Purchases made at the ticket office provide immediate access to the park and cannot be used at a later date.

Tickets are not refundable nor exchangeable.

Annual passports are nominative and are therefore not transferable.

Article 3 – Price

All prices are displayed in Euros. VAT is always included.

Prices are determined depending on the applicable rate on the day of the reservation.

“Group” pricing conditions apply to groups of a minimum of 20 paying adults and children. Prior booking is mandatory to benefit from special pricing conditions. Booking can be made by email at  geraldine@parcanimalierdauvergne.fr .

Article 4 – Terms of Payment

• At the ticket booth: payment is due at the time of purchase by credit card, cash, cheque or holiday voucher
• Online: payment is made at the time of purchase by credit card only using the secure procedure on the website parcanimalierdauvergne.fr

Article 5 – Claims

All claims must be sent by email to  contact@parcanimalierdauvergne.fr 8 days maximum after the date of the visit.

No refunds or exchanges will be given at the gift shop.

Article 6 – Right of Withdrawal

Article L 221-28 of the French Consumer Code: “The right of withdrawal cannot be exercised for contracts of provision of services […] or leisure activities that must be rendered on a specific date or period. “

Article 7 – Responsibility

The Parc Animalier d’Auvergne is exempt from liability, in whole or in part, when improper execution of the contract is attributable either to the customer, or to unpredictable and insurmountable actions by a third party impeding the provision of services mentioned in the General Terms and Conditions, or in the case of force majeure.

The customer will be held responsible for any damage, direct or indirect, that may be caused by his or her presence in the Parc Animalier d’Auvergne, with regard to the staff and/or other customers of the park, with regard to any equipment made available to the client by the Parc Animalier d’Auvergne, or with regard to any animal.

The Parc Animalier d’Auvergne does not accept any liability for damages of any kind, in particular fire or theft, that may affect the personal effects, objects or equipment brought by a customer or a booking participant.

Article 8 – Force majeure

Force majeure is defined as any event outside the control of the parties that is both unpredictable and insurmountable and that prevents either the SAS Parc Animalier d’Auvergne, the customer, the agency or the service providers involved in carrying out the outing or the trip, to fulfil all or part of the obligations mentioned in the contract.

By express agreement, this will in particular include transport strikes, personnel strikes, insurrections, riots and any prohibition enacted by governmental or public authorities, as well as extreme weather conditions.

It is expressly agreed that force majeure suspends the execution of the reciprocal obligations of the parties.

In addition, both parties are responsible for costs incurred as a result of force majeure: accordingly, the customer is solely responsible for the costs necessary to continue the visit or stay.

Article 9 – Data Protection

In compliance of law 78-17 entitled “Informatique et Liberté”, customers are notified that their order is subject to computerised processing of their personal data. The right to access and modify this data guaranteed by the act can be exercised with the SAS Parc Animalier d’Auvergne at their head office.

Article 10 – Rules and Regulations

These rules and regulations apply to all visitors of the Parc Animalier d’Auvergne. Any person or group that does not respect the rules and regulations will be asked to leave the park immediately without compensation.

A – Opening periods

The Parc Animalier d’Auvergne is open every day, all year long. For hours and prices, visit the website: Hours and prices

Depending on the weather (strong weather, snow, freezing temperatures, etc.), hours may be modified (the park may not open or may close early). Access to certain areas of the park may be prohibited for technical or safety needs. The park may close without notice for these same reasons.

Visitors are not allowed to access service areas or areas under construction.

Children under 18 years of age must be accompanied by a responsible adult to enter the park, except in the case of activities organised by the park (holiday camp).

Pets are not allowed in the park for hygiene and safety reasons.

Any exit from the park without an admission ticket or a stamp is final: keep your ticket or get your wrist stamped to go to your car and come back!

B – Respect for others

Visitors must wear proper attire (shoes and shirts are required) and behave in a decent manner (do not shout, remain calm, etc.).

Smoking is prohibited in the buildings and shelters of the park (gift shop, restaurant, animal buildings, educational shelters, etc.).

It is forbidden to pick or damage the plants in the park.

In order to maintain a clean site, it is forbidden to throw waste on the ground or in the enclosures.

The management reserves the right to refuse entry to any person or group not respecting these instructions or to immediately exclude offenders.

C – For groups

Groups visit the park under the full responsibility of their chaperones, who must ensure their supervision and safety. No groups of children or adolescents may walk through the park alone. In the event of misbehaviour or non-compliance with these regulations, the management reserves the right to immediately exclude the offenders.

D – In the immersion enclosures

Visitors are asked to remain quiet and calm in the immersion enclosures. The animals are sensitive to agitation and need quiet for their well-being. In the case of non-compliance with these instructions for our animals, the staff reserves the right to close the immersion enclosures at any time.

E – Respect for the animals

Visitors are asked to behave in a manner conducive to the well-being of animals.

It is strictly forbidden to provoke the animals.

It is forbidden to throw objects to the animals.

It is prohibited to frighten the animals by hitting the windows, by making noise or by chasing those not in enclosures.

It is forbidden to disturb, excite or bother them.

It is strictly forbidden to feed the animals except with food sold by the Parc Animalier d’Auvergne and respecting the instructions given by the park. It is strictly forbidden to catch or hold any animal, including at the educational farm.

F – Various prohibitions

It is forbidden to:

• pick flowers, to walk or picnic outside the tables provided.
• rip branches or to damage trees, plants or the facilities.
• throw stones, paper or any other objects in the basins, enclosures, cages, etc.
• throw paper, wrappers, cigarette butts or any other object on the paths or the lawns
• cross the safety barriers
• sit on the safety barriers or on the walls of the enclosures
• enter service areas

G – Safety instructions

Wild animals represent a danger (bites, scratches, etc.), especially to any person that tries to touch the animal or to enter the animal’s living space. Such actions could possibly result in death.

It is forbidden to run, to leave the pathways, to cross safety barriers, to enter service areas, to enter enclosures, to lean over or sit on the guardrails, to cross green spaces to access the fences of enclosures, to climb trees or fences…

The destruction, theft, mutilation or intentional degradation of the constructions, vegetation, and other objects is a criminal offense.

During the visit, children are under the full responsibility of accompanying adults.

It is forbidden to bring weapons or dangerous objects or products in the park. Certain toys, for example those resembling weapons, as well as sticks, balls, scooters, bikes and roller skates are prohibited.

It is prohibited to use any kind of noise making device.

H – Commercial photography

All commercial photography or videos require the express prior authorisation from the management of the Parc Animalier d’Auvergne.

I – Loss of property or theft

The Parc Animalier d’Auvergne is not liable in the case of loss or theft of property.

Objects found by visitors or staff are retained for one month at reception.

Any property that falls into an enclosure results in an immediate warning from the staff. It can be removed or destroyed if it presents a risk to the park or the animal.

 I – Acceptance of the rules and regulations

Entering the park implies full and complete acceptance of these rules and regulations by the visitor. The rules and regulations are displayed at all entrances to the park, and all stipulations are enforceable against visitors.